Return, Replacement & Refund Policy

Last updated: 25 July 2026

Beta3 ElWard aims to deliver every order in the agreed condition and quality. Because flowers, plants, and personalised gifts may be perishable or made to order, the following policy applies.

1. Inspecting the Order

Please inspect the order immediately upon delivery. If it is substantially damaged, materially different from the order, or has an obvious problem, contact us within two hours of delivery and provide the order number and clear photographs of the product and packaging.

2. Eligible Cases

An incorrect product was delivered without prior approval.
The product had substantial damage or a material defect at delivery.
A paid item was missing from the order.
The order was not fulfilled after payment, except where failure resulted from incorrect information or inability to contact the customer or recipient.

After reviewing the case, we may replace the affected product or component, reproduce the order, issue store credit, or provide a full or partial refund, depending on the circumstances.

3. Non-returnable Items for Change of Mind

Flowers, plants, perishable products, and personalised or made-to-order items cannot be returned merely because the customer changes their mind after preparation or delivery. This does not affect rights where the product is defective or we made an error.

4. Natural Variations

Minor differences in flower colour, size, or stage of bloom are natural and are not defects. Where an item is unavailable, a similar item of equal or greater value may be used while preserving the overall design, as described in the Terms & Conditions.

5. Cancellation

An order may be cancelled without charge if preparation has not started and no special materials have been reserved.
After preparation or personalisation begins, cancellation may be unavailable or actual costs may be deducted.
After dispatch, cancellation cannot be guaranteed, and product and delivery costs may be deducted as applicable.
During holidays, peak seasons, or for urgent orders, preparation may start immediately after confirmation.

6. Failed Delivery

A full refund is not due where delivery fails because of an incorrect address or phone number, recipient unavailability, or refusal without a product defect after reasonable attempts to contact the customer or recipient. Redelivery may be arranged for an additional fee if the product remains suitable.

7. Refund Method and Timing

Once approved, refunds are returned to the original payment method where possible. We initiate the refund within three business days of approval. It may take 7–14 business days to appear, depending on the bank or payment provider. For cash payments, an appropriate and secure refund method will be agreed with the customer.

8. How to Submit a Request

Send the order number, a description of the issue, and clear photographs to beta3elwardeg@gmail.com or WhatsApp 01020229201. We will review the request and respond as quickly as possible.

9. Consumer Rights

This policy applies without limiting any mandatory rights available under Egyptian consumer-protection law.